Department of Customer Services

Gather all of your basic documents now before you need them. Use the helpful Document Guide or download this document .
(Note: Effective June 18, 2021, presenting Social Security Number (SSN) documentation is optional.)

• If you can’t find your social security card, request a duplicate by presenting proof of identity and citizenship (if necessary) to the Social Security Administration Honolulu Office, 300 Ala Moana Blvd; or SSA Kapolei Office, 970 Manawai St.; ph: 800-772-1213; ssa.gov
• If you need a copy of your birth or marriage certificate, seek one through the Hawaii State Department of Health, Vital Records Ordering and Tracking, https://vitrec.ehawaii.gov/vitalrecords/, ph: (808) 586-4533 (recorded message to verify current fees) for birth or marriage certificates. For divorce records, you must contact the Circuit Court in the county where the divorce was granted to obtain a copy of the divorce record.
• If you choose to use a passport, ensure it is valid by renewing if necessary.
• If you can’t find your social security card, request a duplicate.
• If you need a copy of your birth or marriage certificate, seek one through the issuing state’s vital records office.
• If you choose to use a passport, ensure it is valid by renewing if necessary.

For the appointments link, click HERE.

• Renew anytime up to six months prior and keep your birthday expiration date.
• One transaction allowed per appointment slot. (Note: last name of the applicant must be matched with AlohaQscheduled ticket for service.)
• You will get a text confirmation or print out the online confirmation.
• The last four digits of the phone number you enter will be your ticket number.
• Arrive at least 10 minutes before your scheduled time.
• Listen for your number or watch the appointment screen to track your time.
• Cancel if not needed by using the cancel option at the bottom of your text confirmation.

• Double-check the document guideor download this document to ensure that you can prove legal U.S. presence, legal name, date of birth and principal residential address.
• Gather all the required documents into a single folder before you go. Remove from envelopes as documents will be scanned.
• Print and complete the application form for state ID application.
• Use your principal residential address. Licenses and IDs cannot be sent to business addresses, and they cannot be forwarded. They will be returned undeliverable.
• Note the address and business hours for the site you are visiting.

• Federal law allows you to hold only one REAL ID-compliant card. You may hold a REAL ID-compliant driver’s license or state ID, not both.
• If you choose to use your license or ID to board an aircraft after May 7, 2025, you will need the gold star marking. A passport is also acceptable.
• Request the gold star on your next renewal at no additional charge, or request a duplicate to obtain the star for a $6 duplicate fee.
• You must present the required documents to obtain the gold star marking.
• A temporary paper card is not an acceptable form of identification at U.S. airport security checkpoints.
• It can take six weeks for your permanent card to arrive in the mail so plan around trips carefully.

Special Accommodations for Incapacitated Residents

Special accommodation is available for bedridden elderly and young people who have medical or mental conditions that make them unable to appear in person to be photographed, fingerprinted, and present REAL ID Act-required documents. Qualified applicants are eligible for a “non-compliant State ID” card that provides a valid form of identification to access medication, banking information and other services.

Legal guardians, custodians or caretakers, acting on behalf of incapacitated/incompetent Oahu residents, can apply in this three-part process:

STEP 1: Proof of incapacity and initial application, present the following at the Kapalama Driver Licensing Center (DLC):

• Doctor’s note, stating the applicant is incapacitated and unable to appear in person.
• Completed State ID application, signed by the incapacitated applicant.
• Required Documentsproving incapacitated applicant’s legal presence, social security number, and two proofs of principal residence.
• $40 fee payment (cash, check, or credit/debit card+2.35% service fee)
• Representative will complete and sign, in the presence of DLC staff, a State ID Affidavit for Incapacitated/Incompetent, and receive a packet with a signature form, fingerprint inkpad and form, and a USB flash drive.

STEP 2: Complete the packet:

• Obtain incapacitated applicant’s signature on the signature form.
• Follow instructions on the fingerprint form to obtain required applicant fingerprints.
• Follow instructions to obtain a digital photo of applicant and transfer digital photo as to the provided USB flash drive.

STEP 3: Return completed packet, materials to Kapalama DLC:

• Return required documents, inkpad and USB flash drive with photo to Kapalama DLC.
• Upon arrival, sign in at Window #4.
• Staff will process packet and issue a temporary, non-compliant State ID.
• “Permanent” plastic, 8-year, non-compliant State ID will be mailed to the principal residence within six-to-eight weeks.

Please make an AlohaQ appointment for your initial step of presenting the doctor’s note, documentation and fee at the Kapalama Driver Licensing Center. You can make that appointment online at www.AlohaQ.org.

When you are ready to turn in the completed packet, no appointment is required. Simply report to Window #4 at Kapalama DLC, sign in and your packet will be processed.

No. Because the incapacitated person is unable to appear in person at a Driver Licensing Center, this “non-compliant” identification card is not acceptable for official federal purposes such as boarding a commercial airplane for domestic travel or entering certain federal facilities.

Limited Purpose State Identification

A Limited Purpose State Identification card is available for anyone who is unable or unwilling to provide satisfactory proof of authorized presence in the United States under Federal law. Applicants must present supporting documentation establishing their identity and Hawaii residency.

A Limited Purpose State Identification card is issued only for state identification purposes and is NOT acceptable for official Federal purposes. It does not establish eligibility for employment, voter registration, or public benefits.

A Limited Purpose State Identification may not be issued to the holder of a REAL ID credential.

Make an AlohaQ appointment at a Driver Licensing Center.

Print and complete the state ID application form.

Provide identity and proof of Hawaii residency documentation. Those requirements are listed in the drop-down menu below.

A Limited Purpose State Identification MAY NOT be issued to the holder of a REAL ID credential.

An applicant for an LP SID shall present at least ONE of source documents listed (A) through (M) below to establish identity.

(A) A valid, unexpired consular identification document issued by a consulate from the applicant’s home country or a valid unexpired passport from the applicant’s country of citizenship;

(B) A United States Department of Homeland Security Form I-589, Application for Asylum and for Withholding of Removal;

(C) An official school or college transcript that includes the applicant’s date of birth or a foreign school record that is sealed and includes a photograph of the applicant at the age the record was issued;

(D) An official school or college identification card that includes the applicant‘s full name and a photograph of the applicant at the time the identification was issued;

(E) A United States Department of Homeland Security Form I-20 or United States Department of State Form DS-2019;(F) A United States Citizenship and Immigration Services Deferred Action for Childhood Arrival approval letter;

(G) A valid identification card for health benefits;

(H) A valid identification card for an assistance or social services program;

(I) A current voter registration card issued by the State;

(J) A wage stub issued in the six months immediately preceding submittal of the applicable application;

(K) An income tax return filed in the two years immediately preceding submittal of the applicable application;

(L) One of the following documents which, if in a language other than English, shall be accompanied by a certified translation or an affidavit of translation into English:

• Marriage license or divorce certificate;
• Foreign federal electoral photo card issued on or after January l, 1991;
• Foreign student identification card; or
• Foreign driver’s license;

(M) Other proof of Hawaii residency as designated by the Examiner of Drivers.

Providing a date of birth is not required, but not doing so will result in the LP SID being issued in portrait mode as a minor.

An applicant for an LP SID shall present any TWO of the documents listed (N) through (S) below to establish Hawaii residency.

Homeless or incarcerated applicants need only provide the ONE of the documents listed in (R) below to establish Hawaii residency.

(N) A current home utility bill, lease, or rental agreement, or deed or title to real property in the State, as designated by the examiner of drivers;

(O) A valid identification card for health benefits;

(P) A current voter registration card issued by the State;

(Q) A Hawaii income tax return or W-2 form filed in the two years immediately preceding submittal of the applicable application;

(R) A prison identification, certificate of discharge, or order of parole issued by the Department of Public Safety, or a printout prepared by the Department of Public Safety with the applicant‘s photograph, name, and date of birth. Homeless applicants may use the address of their current shelter agency, or if not staying in a shelter, may use the general delivery of the post office nearest where they spend most of their time. If the homeless applicant is not able to provide a principal residence address, the homeless applicant may submit a principal address in accordance with Section 286-304(d), HRS; or

(S) Other proof of Hawaii residency as designated by the examiner of drivers.