A “pro” for every Jamf Pro customer.
At Jamf, we have a unique, personalized support model.
Work with a Jamf “pro” who understands your needs and environment on a level unmatched by other customer service models. Our support staff are all Jamf employees, located around the globe, ensuring a consistent and human experience with the technology.
Our support model is different from others you’ve encountered. We develop personal relationships and are genuinely excited to talk to people. Apple and Jamf expertise will always be available, but so will a friendly ‘face’ to empathize with your situation and clearly communicate the options to best address your needs.
Two support models to match your unique needs and budget.
When you join our customer community, you have access to our team of experts, versed in Jamf and Apple technology. We’re committed to helping you succeed and won’t stop until you’re happy.
Jamf’s Premium Support assists with customized initiatives, provides essential emergency response support and provides a Customer Success Manager dedicated to your success— always. Premium Support is available in three different tiers.
Included in your Jamf Pro subscription
Premium Support pairs well with Premium Service!
We are committed to working to the best of our ability to help solve any problem:
| Priority Status | New Case Response Time | In Progress Case Response Time |
|---|---|---|
| Low | 8 hours | 32 hours |
| Medium | 4 hours | 24 hours |
| High | 2 hours | 12 hours |
| Urgent (Emergency) | 1 hour | 4 hours |
*Based on local business hours. For more information please see the Technical Support Desk.
Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust. Jamf is the only company in the world that provides a complete management and security solution for an Apple-first environment that is enterprise secure, consumer simple and protects personal privacy. Learn about Jamf.
